Shipping Policy

Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. You will receive an order confirmation via email immediately after your purchase and a second email with tracking information once your order has been dispatched.

Shipping Times
Our standard delivery timeframe is 7 to 15 business days, depending on your country and local customs. Please allow extra time during peak seasons or unexpected delays (e.g. customs checks, holidays, or high volumes).

Shipping Origin
We work closely with selected manufacturing partners based in Asia. All products are dispatched directly from our international fulfilment centres.

Tracking Your Package
Once shipped, you will receive a tracking number. You can follow your order in real-time using our Track My Order page. If your tracking is not updated within 5 days, contact our support team.

Customs & Duties
All prices listed on our website include VAT where applicable. However, additional import duties or customs fees may apply depending on your country. These charges are the customer’s responsibility.